FAQs

Wild Plein Site & Travel watercolor brushes frequently asked questions:

 1.) Do we ship internationally? 

Yes we do. If you find the shipping calculation is higher than normal to your country, please reach out directly to hello@wildplein.com. We may be able to find a less expensive solution. [Typical Canadian shipping is around $15 for most products. For Australia $25-30 up to 2lbs] 

[Products currently not available through AMAZON. Yes, we do ship around the world through Global Export in our Amazon.com Store. Due to the ease of customs reporting our Amazon store is best suited for our international artists ready to purchase. You can do so through this link here.]

 2.) Coupon Code not working?

10% Signup Coupon Code - VALID for 72 HOURS after signup.

For 1st time customers, who signed up for our Weekly Watercolor Newsletter, you're coupon is immediately mailed out to you at the same time it is creating your unique code on screen once you hit enter.

You should see something that looks like WELCOME10_XXXXXXX ("X" being a randomly generated number.) 

Your input is immediately emailed to your inbox (and sometimes your SPAM folder, so check there as well if you don't see it).

As a last resort feel free to email us or reach out on our Facebook Chat and we can quickly text/email your unique code to you which gets stored in our system. Our apologies for any inconvenience. 

3.) Flat Rate Shipping in US.

If purchasing a (1) journal + (1) paper refill in the US,

shipping Flat Rate will show $18. If these two items are in your cart, an Automatic Coupon will apply for $6 off that shipping rate.

However, this will show as a discount for the two items in cart. 

If you believe you have an incorrect shipping charge to your location, please contact us through hello@wildplein.com and we can quickly address your order.